Refund policy

Return and refund policy

At Bmoreno Things, every item is made to order with care and intention. Because of this, we do not accept returns or exchanges for size selection, change of mind, or ordering mistakes.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos clearly showing the issue. We will review your case and, if approved, offer a replacement or refund. Approved claims are processed within 5–10 business days.

Non-Returnable Items

We do not accept returns or issue refunds for incorrect size selection, change of mind, or ordering mistakes made by the customer.

Contact Us

Email: bmorenothings@outlook.com Response time: within 24–48 business hours